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SAP® - Certified Application Associate - CRM Fundamentals
Overview
The SAP® Certified Application Associate – CRM Fundamentals course will help you improve your SAP® Customer Relationship Management skills. You will take the official SAP® exam, and gain the SAP® Certified Application Associate – Customer Relationship Management certification.
The SAP® CRM certification will prove your understanding of SAP® CRM basics and navigation. You’ll learn about:
- Master data
- Organisational management
- Product management
- Transactional processing
- Sales
- Marketing
- Customer service
- Middleware setup and maintenance
- Billing
- Pricing
- Interaction channels
- CRM reporting
And you will become a SAP® Certified Application Associate in CRM Fundamentals with SAP® CRM 7.0. You'll be able to manage your company's SAP® CRM, and gain the necessary skills for roles such as: SAP® CRM consultant, project team member, analyst or trainer.
Note: SAP® is a registered trademark of SAP® AG. Firebrand Training Limited is not affiliated or related to any division or subsidiary of SAP® AG
Benefits
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need:
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
Curriculum
Overview Of the SAP CRM Solution
- Fundamentals and Architecture
- CRM Modules
- Implementing & Operating SAP CRM
- CRM Customising Fundamentals
- CRM Basic Data
- CRM Business Transactions
- Process Controls and Determination
- Billing
CRM Middleware
- CRM Admin Console
- Messaging Bdoc
- Data loading
- Data flow
- XIF and External Systems
- BW Adaptor
- Groupware Adaptor
- Field Applications
CRM User Interface
- SAP UI Overview and Concepts
- Customising Business roles, Navigation bars and Transaction launchers
- Architecture
- UI Config
- Application Enhancement Tool including Easy enhancement Workbench
- Component Enhancement concepts
- Configuration of Skin
Exam Track
You'll sit the following exam:
- SAP® Certified Application Associate - CRM Fundamentals with SAP® CRM 7.0 Ehp1 (Code: C_TCRM20_71)
What's Included
Included:
- SAP® course material
- Official SAP® Press book: "SAP® CRM Web Client Customizing and Development"
Your accelerated course includes:
- Accommodation *
- Meals, unlimited snacks, beverages, tea and coffee *
- On-site exams **
- Exam vouchers **
- Practice tests **
- Certification Guarantee ***
- Courseware
- Up-to 12 hours of instructor-led training each day
- 24-hour lab access
- Digital courseware **
- * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
- *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.
Prerequisites
The following are beneficial, though not necessary:
- Experience of working with, or implementing, a SAP® Customer Relationship Management/CRM system or other enterprise CRM system
- Understanding of customer account management and the business principles involved, such as customer transaction processing, customer pricing and customer billing
- Understanding of the business processes involved in customer relationship management, including the areas of customer sales, customer marketing, customer services and customer analytics and reporting
- Familiarisation with web client user interfaces for customers, or similar applications, and the business processes and functionality involved
- Familiarisation with customer relationship management principles such as customer interaction and customer interaction channels, including channel partner management
- Familiarisation with the concept of customer relationship types, such as business partners
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Reviews
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Training was very good, explanation was very clear and teacher detailed a lot, so for a 3 day course and to have a first understanding of POWER BI is good."
Rosanna Seerattan Cruz, JTI. (19/3/2024 (Tuesday) to 21/3/2024 (Thursday))
"The instructor and the structure of the course were very clear."
EK, JTI. (19/3/2024 (Tuesday) to 21/3/2024 (Thursday))
"CEH is a very hard training, but it's doable thanks to the friendly employees at Firebrand and the accommodations."
Kas Ramjiawan, ITQM. (4/3/2024 (Monday) to 8/3/2024 (Friday))
"Heavy stuff! Long days and almost no time for some leisure or preparing for exam... I thought there was more hands-on training involved."
MR. (4/3/2024 (Monday) to 8/3/2024 (Friday))
"The course was well structured and concise with a knowledgeable and personable instructor. I will recommend Firebrand courses to all colleagues"
LT. (6/3/2024 (Wednesday) to 8/3/2024 (Friday))
Course Dates
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Start |
Finish |
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Location |
Book now |
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19/2/2024 (Monday) |
28/2/2024 (Wednesday) |
Finished - Leave feedback |
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24/6/2024 (Monday) |
3/7/2024 (Wednesday) |
Wait list |
Nationwide |
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5/8/2024 (Monday) |
14/8/2024 (Wednesday) |
Limited availability |
Nationwide |
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16/9/2024 (Monday) |
25/9/2024 (Wednesday) |
Open |
Nationwide |
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28/10/2024 (Monday) |
6/11/2024 (Wednesday) |
Open |
Nationwide |
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9/12/2024 (Monday) |
18/12/2024 (Wednesday) |
Open |
Nationwide |
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