ISO - 20000 Lead Auditor - IT Service Management

Overview

Get ISO 20000 Lead Auditor certified 40% faster than traditional training, on this official PECB (Professional Evaluation and Certification Board) course.

In just three days, you’ll learn how to manage a team of auditors by applying widely-recognised audit principles, procedures and techniques. Prove you have the knowledge needed to audit an IT Service Management System (ITSMS) based on the ISO 20000 standard.

You'll learn:

• How to perform an ISO 20000 internal audit, following the ISO 19011 guidelines
• How to perform an ISO 20000 certification audit, following the ISO 19011 guidelines and ISO 17021 specifications
• The necessary expertise to manage an SMS audit team
• Operation of a service management system that conforms to ISO 20000
• The relationships between ISO/IEC 20000-1, ISO/IEC 20000-2 and ITIL

Become a certified Lead Auditor faster than anywhere else

Master audit techniques and get ISO 20000 trained in only 3-days. Prove you can conduct an audit efficiently by learning how to manage audit teams, communicate with customers and provide effective conflict resolutions.

This course has been developed in-line with:

• ISO 20000-2: Guidelines for the implementation of an ITSMS
• ISO 10006: Quality management systems - Guidelines for quality management in projects
• ITIL

As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.

You'll get one year’s free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £300. You can also apply for the following certifications, depending on your level of experience:

• Certified ISO/IEC 20000 Provisional Auditor
• Certified ISO/IEC 20000 Auditor
• Certified ISO/IEC 20000 Lead Auditor