Microsoft Dynamics CRM 2013 Online - Slechts 6 dagen

Zeven redenen waarom u met uw CRM 2013 Online cursus voor Firebrand Training moet kiezen

Ontdek Hoe We Je Helpen Om Snel Nieuwe Skills Aan Te Leren

  1. U zult in slechts 6 dagen CRM 2013 Online gecertificeerd zijn. Met ons bent u in recordtijd CRM 2013 Online getraind
  2. Onze CRM 2013 Online cursus is all-inclusive. Een eenmalige contributie bekostigt alle cursusmaterialen, examens, accommodaties en maaltijden. Geen verborgen prijstoeslagen
  3. Slaag de eerste keer voor CRM 2013 Online of volg de training nogmaals. Dit is onze garantie. Wij zijn er zeker van dat u de eerste keer zult slagen voor uw CRM 2013 Online cursus. Mocht dit niet het geval zijn, dan kunt u binnen het jaar terugkomen en enkel voor de accommodatie en examens te betalen. De rest is gratis
  4. U zult meer CRM 2013 Online leren. Een dag met een traditionele training aanbieder duurt over het algemeen van 9 uur 's ochtends tot 17 uur in de middag, met een lange lunchpauze. Met Firebrand Training kunt u rekenen op minstens 12 uur leren per dag met uw instructeur
  5. U zult CRM 2013 Online snellerde theorie beheersen. De kans bestaat dat u een andere manier van leren heeft dan uw omgeving. Wij combineren visuele, auditieve en tastbare leerstijlen, dit zorgt voor een snellere en eenvoudigere manier van leren
  6. U zult CRM 2013 Online studeren met de beste. We hebben het Q-For kwaliteit label, dat onze standaarden en professionaliteit in de training markt erkent. Naast het winnen van nog vele andere prijzen, hebben we meer dan 30,000 professional getraind en gecertificeerd en we zijn partners met alle grote namen in deze tak van het bedrijfsleven
  7. U zult meer doen dan alleen CRM 2013 Online de cursusstof bestuderen. We maken gebruik van laboratoria, case-studies en oefentests, om ervoor te zorgen dat u uw nieuwe kennis in uw werkomgeving kan toepassen. Onze instructeurs gebruiken demonstraties en hun eigen ervaringen om de dag interessant en boeiend te houden

Denkt u klaar te zijn voor de cursus? Neem een GRATIS oefentest om uw kennis vast te stellen!

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We hebben meer dan 30.000 studenten in tien jaar getrained. We hebben ze allemaal gevraagd onze versnelde opleidingen te evalueren. De laatste keer dat we onze resultaten analyseerden, bleek 96.22% ons te beoordelen als ‘boven verwachting’

"This course was realy good; you lose no time, an efficient way of work"
Philippe De Groote , saphico. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (27/10/2013 t/m 3/11/2013)

"8 Days course which also includes two weekends. Our trainer made it an experience I didn't want to miss!"
Sybrand Hartman, Tata Steel. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (27/10/2013 t/m 3/11/2013)

"Een zeer postitieve ervaring, alles is goed geregeld en de trainer was altijd bereid je vragen te beantwoorden. Je leeft hier echt voor de cursus dwz je staat er mee op en tijdens ontbijt begint het al en je stopt pas als je ogen dicht gaan bij het slapen. Zeer goede manier om kennis op te doen. Veel theorie maar ook wel Hands On!"
CG, Veiligheidsregio Kennemerland. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (9/6/2013 t/m 16/6/2013)

"Thuis studeren had me twee keer zoveel tijd gekost. Op de cursus kon ik me erg goed concentreren op de stof en zo ook mijn certificaten behalen in een zeer korte tijd."
Marc van Berkel, Linfosys. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (9/6/2013 t/m 16/6/2013)

"Prima docent, fijne locatie, maar erg intensief."
MV. - Microsoft MCSE: SharePoint 2013 (6 Dagen) (10/6/2013 t/m 15/6/2013)

"Its always great to be busy with SharePoint for a full week. All my goals are completed and got a very good understanding, learned a lot and cannot wait to start using this best practices in my daily work. Very good teacher with a lot of experience, from different kind of businesses."
Annoniem - Microsoft MCSE: SharePoint 2013 (6 Dagen) (10/6/2013 t/m 15/6/2013)

"Tsunami van informatie en leerstof komt over je heen. Voorbereiden op het assimileren, zeg maar opslorpen, van al deze kennis is een vereiste indien het lang geleden is dat je op de schoolbanken zat. Maar het is een reuze ervaring. Een belevenis en je honger wordt gestild."
Annoniem, VSOA Defensie - Microsoft MCSA: Windows Server 2012 (8 Dagen) (7/4/2013 t/m 14/4/2013)

"- Tempo ligt erg hoog, de zaterdagavond (niet inbegrepen bij de 8 dagen) is dan ook zeer nodig. - Kom met genoeg kennis! - Kom met een goede motivatie!"
Rob de Haan, Van Dam ICT. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (7/4/2013 t/m 14/4/2013)

"Great teacher, learned a lot and had a good team! Really good way of learning."
Marloes Rutten, SplitVision. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (20/1/2013 t/m 27/1/2013)

"Het is niet gemakkelijk, je krijgt erg veel informatie tegelijk maar met de juiste instelling is het zeker te doen. De MCSA 2012 cursus is zeer de moeite waard en ik kan deze methode en de accomodatie zeker aanbevelen!"
Marc Willemsen, EIC BV. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (20/1/2013 t/m 27/1/2013)

Prepare yourself for Dynamics CRM 2013 in the cloud, in just five days with Firebrand Training. This course is officially recommended by Microsoft to help you gain your CRM 2013 Online competency.

Learn how to administer Microsoft Dynamics CRM 2013 by getting your CRM 2013 Online certification, in just five days. On this course you'll gain the academic, strategic and hands-on experience you need to successfully manage the latest Dynamics CRM system.

This course covers the keys areas involved in implementing Dynamics CRM either as a Microsoft Partner or an end user. For Microsoft partners it includes the two exams required to gain the Dynamics CRM Online Competency. You and your staff will be able to begin working on Dynamics CRM immediately after completing this five day course.

This course provides you with an overview of CRM 2013 functions, including:

  • Sales Management and processes to track, analyse and report on sales.
  • Customer Service and processes to nurture customer satisfaction, manage customer relationships and manage customer knowledge.
  • Customisation techniques, including security, design, auditing and business solutions.

Get your Microsoft Dynamics CRM 2013 Online certification and you'll be able to distinguish yourself as an expert in CRM 2013.

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Course 80546A: Sales Management in Microsoft Dynamics CRM 2013

Introduction to Sales Management

The Sales module within Microsoft Dynamics CRM provides a flexible framework for organisations to track, manage, and analyse parts of their sales cycle as well as its overall success.

This course describes the components used in Microsoft Dynamics CRM Sales Management and explains how they can apply to various business scenarios. It also details the entities or record types that Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organisations can determine which aspects of the Sales module framework are appropriate for their organisation.

Lead Management

This module introduces the tracking and management features of the Sales module in Microsoft Dynamics CRM. It is rare that two organisations follow the same sales process, even if the organisations are within the same industry. For this reason, Microsoft Dynamics CRM does not dictate a rigid process. Instead it provides a framework around which an organisation can build a custom sales process.

This module describes the components of the Microsoft Dynamics CRM sales process. It also details the entities or record types Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organisations can determine which aspects of the sales process framework are appropriate for them.

  • Lead to Opportunity Process Form and Process Ribbon
  • Convert Activity Records to Leads
  • Qualifying and Disqualifying Leads
  • Create, Maintain, and Use Sales Literature
  • Create, Maintain, and Use Competitors

Working with Opportunity Records

In Microsoft Dynamics CRM, qualified leads, such as those that have estimated revenue associated with them, become opportunities. When a prospect or customer expresses qualified interest in buying the business' products or services, that prospect or customer is considered an opportunity. This is an important part of the sales process because this is where the sales team spends most of its time and effort. The process of working on an opportunity may include several customer interactions. How well the sales team manages this stage can mean the difference between a win and a loss.

Working with the Product Catalog

This course describes the role of the product catalog in Microsoft Dynamics CRM and the benefits of using it. It shows the tasks that are required to configure a product catalog, including setting up and maintaining unit groups, products, and price lists. It also describes and demonstrates the important role of the product catalog and price lists in the sales process.

  • The Microsoft Dynamics CRM Product Catalog
  • Unit Groups
  • Adding and Maintaining Products
  • Creating, Maintaining and Using Price Lists
  • Currency Management
  • Creating a Price List

Sales Order Processing

Microsoft Dynamics CRM provides tools that capture important sales information and uncover new business opportunities. Although quotes, orders, and invoices are important to the sales process and provide a complete view of the customer, implementing a sales process allows users to initiate, track, and close sales consistently and efficiently.

The product catalog in Microsoft Dynamics CRM helps companies build a central repository for managing products, services, charges, and fees. The tasks required to set up a product catalog include setting up and maintaining unit groups, products, and price lists. Microsoft Dynamics CRM also supports discount lists, which help companies provide customers with incentives to buy more products.

  • Adding Line Items (Opportunity Products) to Opportunities
  • Quote Management
  • Working with Orders
  • Working with Invoices

Metrics and Goals

Microsoft Dynamics CRM uses two record types known as Goal Metrics and Goals. These record types combine to provide a powerful, flexible set of goal management features. Goal management allows organisations to track individual, team, and organisational progress toward specific goals.

  • Configuring Goal Metrics
  • Configuring Fiscal Periods
  • Creating and Assigning Goal Records
  • Creating and Recalculating Parent and Child Goal Records
  • Creating a Rollup Query

Sales Analysis

  • Running Built-in Reports
  • Exporting Sales Information to Excel
  • Working with Charts and Dashboards
  • Working with System Charts from the Opportunity List
  • Working with Dashboards
  • Create a New Dashboard in the Workplace
  • Sharing DASHBOARDS, Charts and Advanced Find Queries

Course 80545A: Customer Service in Microsoft Dynamics CRM 2013

Introduction

Microsoft Dynamics CRM includes a comprehensive set of features that increases the efficiency of customer service operations. This module introduces Microsoft Dynamics CRM Customer Service terminology and customer scenarios that the Customer Service module might be used. The module discusses the basic components of case management, and works with the knowledge base, queues, and service contracts. The module also provides an overview of service scheduling and service management.

  • Customer Scenarios
  • Customer Service Entities and Record Types

Cases

Customer service is important to a customer relationship management strategy. Microsoft Dynamics CRM provides many features that organisations can use to manage the services they provide to customers. This module discusses cases and how the cases can be used together in service management functions.

  • Creating Case Records
  • Understanding the Process Ribbon and Menu Options
  • Case Resolution, Canceling and Deleting
  • Assigning Case Records
  • Other Actions on Cases From Forms and Views
  • Working with the Subject Tree
  • Working with the Case List and Views

Knowledge Base

Most customer service organisations use a knowledge base to provide customer service representatives (CSRs) with the information that they must have to answer questions about a product or service. In Microsoft Dynamics CRM, the Knowledge Base provides a central repository for an organisation's information, stored as Articles and organised by Subject.

  • Article Templates
  • Creating, Approving and Publishing Articles
  • Using and Searching the Knowledge Base
  • Cases and Knowledge Base Articles
  • Sending Knowledge Base Articles

Queue Management

A queue is an area that is used to organise and store activities and work items that are waiting to be processed. A queue is also used for activities and work items that are currently being worked on. Microsoft Dynamics CRM includes queuing and workflow tools to improve how incoming requests for sales, marketing, and customer service are handled.

  • Queue Management

Contracts

Microsoft Dynamics CRM provides many features that organisations can use to manage the services they provide to customers. This module describes how contracts can be used together with other record types in Microsoft Dynamics CRM to help service and manage functions.

  • Contracts and Contract Templates
  • Creating and Working with Contracts
  • Using Contracts with Cases

Analysis, Reports and Goals

In Microsoft Dynamics CRM, many methods are available to analyse and report Service Management information. By default, several reports are available, and this includes the “Case Summary Table” report. This report is discussed in this module.

  • Customer Service Reports
  • Customer Service Charts and Dashboards
  • Customer Service Goals and Metrics

Service Scheduling

This module provides an overview of the service scheduling features of Microsoft Dynamics CRM. The organisations that use service scheduling require a complex combination of resources. Service scheduling considers the availability of employees, facilities, and equipment to make sure that the resources are available to deliver service activities for customers.

  • Service Scheduling Scenarios
  • Service Scheduling Terminology
  • Service Scheduling Process
  • Resources, Services and Selection Rules
  • Include Customer Preferences
  • Understand Sites and Same-Site Requirements
  • Manage Business Closures
  • Explain the Service Activity Scheduling Engine
  • Working with Service Activities and the Service Calendar
  • Close, Cancel, or Reschedule a Service Activity

Course 80542A: Customisation and Configuration in Microsoft Dynamics CRM 2013

Introduction to Customising Microsoft Dynamics CRM 2013

  • Customisation or Development? Microsoft Dynamics CRM Solutions Introduction to Entity Customisation

Building a Security Model in Microsoft Dynamics CRM 2013 Lessons

  • Introduction to Business Units
  • Overview of Security Roles
  • User Management Overview
  • Team Management Overview
  • Teams and Sharing
  • Manage Security Roles for Users and Teams

Customising Entities Lessons

  • Entity Customisation Concepts
  • Create a Custom Entity
  • Additional Entity Properties
  • Modifying the Configuration of an Entity

Customising Fields Lessons

  • Field Data Types
  • Field Display Formats
  • Field Properties
  • Customise Existing Fields
  • Configure Option Sets
  • Status and Status Reason Fields
  • Delete Fields

Managing Relationships Lessons

  • Types of Entity Relationships
  • Create Entity Relationships
  • 1:N Relationship Behavior
  • Field Mappings in 1:N Relationships
  • Connections and Connection Roles

Customising Forms Lessons

  • Form Customisation Overview
  • Create and Modify Forms
  • Quick Create and Quick View Forms
  • Manage Multiple Forms
  • Mobile Clients

Configuring Business Rules Lessons

  • Configure Business Rules

Customising Views Lessons

  • View Customisation Concepts
  • System Views
  • Create Custom Views
  • Remove Unwanted Views

Customising Charts and Dashboards Lessons

  • Create and Modify Charts
  • Export and Import Charts
  • Create and Modify Dashboards

Additional Security Options Lessons

  • Field Security
  • Access Team Templates
  • Auditing Overview

Business Process Flows Lessons

  • Business Process Flows

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Microsoft Second Shot
Onze certificeringsgarantie is zojuist verbeterd. In het onwaarschijnlijke geval dat u voor een Microsoft examen zakt, kunt u deze gratis herzitten. Handel snel, want dit aanbod geldt niet lang: alle examens (inclusief de second shot) moeten voor 31 mei 2014 afgenomen zijn.
Bel ons voor meer informatie

We’ll prepare you for, and test you in, the following exams:

  • Exam MB2-700: Microsoft Dynamics CRM 2013 Applications
  • Exam MB2-703: Microsoft Dynamics Microsoft Dynamics CRM 2013 Customization and Configuration

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Microsoft Official Curriculum

  • MOC 80546A - Sales Management in Microsoft Dynamics CRM 2013
  • MOC 80545A - Customer Service in Microsoft Dynamics CRM 2013
  • MOC 80542A - Customization and Configuration in Microsoft Dynamics® CRM 2013

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You should have a general working knowledge of:

  • Microsoft Dynamics CRM 2013 usage, and of solving real-world business problems by using Microsoft Dynamics CRM 2013
  • Microsoft Office
  • Windows operating systems
  • Windows Internet Explorer
  • The Customer Relationship Management process
  • Microsoft Outlook.

Belangstelling? Zie onze prijzen of bel ons op 024-8457770