Denkt u klaar te zijn voor de cursus? Neem een GRATIS oefentest om uw kennis vast te stellen!
We hebben meer dan 30.000 studenten in tien jaar getrained. We hebben ze allemaal gevraagd onze versnelde opleidingen te evalueren. De laatste keer dat we onze resultaten analyseerden, bleek 96.22% ons te beoordelen als ‘boven verwachting’
"This course was realy good; you lose no time, an efficient way of work"
Philippe De Groote , saphico. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (27/10/2013 t/m 3/11/2013)
"8 Days course which also includes two weekends. Our trainer made it an experience I didn't want to miss!"
Sybrand Hartman, Tata Steel. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (27/10/2013 t/m 3/11/2013)
"Een zeer postitieve ervaring, alles is goed geregeld en de trainer was altijd bereid je vragen te beantwoorden. Je leeft hier echt voor de cursus dwz je staat er mee op en tijdens ontbijt begint het al en je stopt pas als je ogen dicht gaan bij het slapen. Zeer goede manier om kennis op te doen. Veel theorie maar ook wel Hands On!"
CG, Veiligheidsregio Kennemerland. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (9/6/2013 t/m 16/6/2013)
"Thuis studeren had me twee keer zoveel tijd gekost. Op de cursus kon ik me erg goed concentreren op de stof en zo ook mijn certificaten behalen in een zeer korte tijd."
Marc van Berkel, Linfosys. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (9/6/2013 t/m 16/6/2013)
"Prima docent, fijne locatie, maar erg intensief."
MV. - Microsoft MCSE: SharePoint 2013 (6 Dagen) (10/6/2013 t/m 15/6/2013)
"Its always great to be busy with SharePoint for a full week. All my goals are completed and got a very good understanding, learned a lot and cannot wait to start using this best practices in my daily work. Very good teacher with a lot of experience, from different kind of businesses."
Annoniem - Microsoft MCSE: SharePoint 2013 (6 Dagen) (10/6/2013 t/m 15/6/2013)
"Tsunami van informatie en leerstof komt over je heen. Voorbereiden op het assimileren, zeg maar opslorpen, van al deze kennis is een vereiste indien het lang geleden is dat je op de schoolbanken zat. Maar het is een reuze ervaring. Een belevenis en je honger wordt gestild."
Annoniem, VSOA Defensie - Microsoft MCSA: Windows Server 2012 (8 Dagen) (7/4/2013 t/m 14/4/2013)
"- Tempo ligt erg hoog, de zaterdagavond (niet inbegrepen bij de 8 dagen) is dan ook zeer nodig.
- Kom met genoeg kennis!
- Kom met een goede motivatie!"
Rob de Haan, Van Dam ICT. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (7/4/2013 t/m 14/4/2013)
"Great teacher, learned a lot and had a good team!
Really good way of learning."
Marloes Rutten, SplitVision. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (20/1/2013 t/m 27/1/2013)
"Het is niet gemakkelijk, je krijgt erg veel informatie tegelijk maar met de juiste instelling is het zeker te doen. De MCSA 2012 cursus is zeer de moeite waard en ik kan deze methode en de accomodatie zeker aanbevelen!"
Marc Willemsen, EIC BV. - Microsoft MCSA: Windows Server 2012 (8 Dagen) (20/1/2013 t/m 27/1/2013)
Prepare yourself for Dynamics CRM 2013 in the cloud, in just five days with Firebrand Training. This course is officially recommended by Microsoft to help you gain your CRM 2013 Online competency.
Learn how to administer Microsoft Dynamics CRM 2013 by getting your CRM 2013 Online certification, in just five days. On this course you'll gain the academic, strategic and hands-on experience you need to successfully manage the latest Dynamics CRM system.
This course covers the keys areas involved in implementing Dynamics CRM either as a Microsoft Partner or an end user. For Microsoft partners it includes the two exams required to gain the Dynamics CRM Online Competency. You and your staff will be able to begin working on Dynamics CRM immediately after completing this five day course.
This course provides you with an overview of CRM 2013 functions, including:
Get your Microsoft Dynamics CRM 2013 Online certification and you'll be able to distinguish yourself as an expert in CRM 2013.
The Sales module within Microsoft Dynamics CRM provides a flexible framework for organisations to track, manage, and analyse parts of their sales cycle as well as its overall success.
This course describes the components used in Microsoft Dynamics CRM Sales Management and explains how they can apply to various business scenarios. It also details the entities or record types that Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organisations can determine which aspects of the Sales module framework are appropriate for their organisation.
This module introduces the tracking and management features of the Sales module in Microsoft Dynamics CRM. It is rare that two organisations follow the same sales process, even if the organisations are within the same industry. For this reason, Microsoft Dynamics CRM does not dictate a rigid process. Instead it provides a framework around which an organisation can build a custom sales process.
This module describes the components of the Microsoft Dynamics CRM sales process. It also details the entities or record types Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organisations can determine which aspects of the sales process framework are appropriate for them.
In Microsoft Dynamics CRM, qualified leads, such as those that have estimated revenue associated with them, become opportunities. When a prospect or customer expresses qualified interest in buying the business' products or services, that prospect or customer is considered an opportunity. This is an important part of the sales process because this is where the sales team spends most of its time and effort. The process of working on an opportunity may include several customer interactions. How well the sales team manages this stage can mean the difference between a win and a loss.
This course describes the role of the product catalog in Microsoft Dynamics CRM and the benefits of using it. It shows the tasks that are required to configure a product catalog, including setting up and maintaining unit groups, products, and price lists. It also describes and demonstrates the important role of the product catalog and price lists in the sales process.
Microsoft Dynamics CRM provides tools that capture important sales information and uncover new business opportunities. Although quotes, orders, and invoices are important to the sales process and provide a complete view of the customer, implementing a sales process allows users to initiate, track, and close sales consistently and efficiently.
The product catalog in Microsoft Dynamics CRM helps companies build a central repository for managing products, services, charges, and fees. The tasks required to set up a product catalog include setting up and maintaining unit groups, products, and price lists. Microsoft Dynamics CRM also supports discount lists, which help companies provide customers with incentives to buy more products.
Microsoft Dynamics CRM uses two record types known as Goal Metrics and Goals. These record types combine to provide a powerful, flexible set of goal management features. Goal management allows organisations to track individual, team, and organisational progress toward specific goals.
Microsoft Dynamics CRM includes a comprehensive set of features that increases the efficiency of customer service operations. This module introduces Microsoft Dynamics CRM Customer Service terminology and customer scenarios that the Customer Service module might be used. The module discusses the basic components of case management, and works with the knowledge base, queues, and service contracts. The module also provides an overview of service scheduling and service management.
Customer service is important to a customer relationship management strategy. Microsoft Dynamics CRM provides many features that organisations can use to manage the services they provide to customers. This module discusses cases and how the cases can be used together in service management functions.
Most customer service organisations use a knowledge base to provide customer service representatives (CSRs) with the information that they must have to answer questions about a product or service. In Microsoft Dynamics CRM, the Knowledge Base provides a central repository for an organisation's information, stored as Articles and organised by Subject.
A queue is an area that is used to organise and store activities and work items that are waiting to be processed. A queue is also used for activities and work items that are currently being worked on. Microsoft Dynamics CRM includes queuing and workflow tools to improve how incoming requests for sales, marketing, and customer service are handled.
Microsoft Dynamics CRM provides many features that organisations can use to manage the services they provide to customers. This module describes how contracts can be used together with other record types in Microsoft Dynamics CRM to help service and manage functions.
In Microsoft Dynamics CRM, many methods are available to analyse and report Service Management information. By default, several reports are available, and this includes the “Case Summary Table” report. This report is discussed in this module.
This module provides an overview of the service scheduling features of Microsoft Dynamics CRM. The organisations that use service scheduling require a complex combination of resources. Service scheduling considers the availability of employees, facilities, and equipment to make sure that the resources are available to deliver service activities for customers.
We’ll prepare you for, and test you in, the following exams:
You should have a general working knowledge of: