ITIL® Practitioner - Slechts 2 dagen

Zeven redenen waarom jij voor jouw ITIL Practitioner cursus voor Firebrand kiest:

Bekijk deze video en zie waarom je met Firebrand geld en tijd bespaart

  1. Jij zal in slechts 2 dagen ITIL Practitioner getrained zijn. Doordat onze cursussen residentieel zijn kunnen wij langere lesdagen aanbieden en zal je tijdens je verblijf volledig gefocust zijn op jouw cursus
  2. Onze ITIL Practitioner cursus is all-inclusive. Cursusmaterialen, accommodatie en maaltijden zijn inbegrepen.
  3. Slaag de eerste keer voor ITIL Practitioner of train gratis opnieuw. Vraag naar de voorwaarden van onze certificeringsgarantie bij onze Education Consultants.
  4. Je zal meer over ITIL Practitioner leren. Waar opleidingen elders doorgaans van 9:00 tot 17:00 duren, kan je bij Firebrand Training rekenen op 12 uur training per dag!

  5. Je zal ITIL Practitioner sneller beheersen. Doordat onze cursussen residentieel zijn word je in korte tijd ondergedompeld in de theorie. Hierdoor zal je volledig gefocust zijn op de cursus en zal je sneller de theorie en praktijk beheersen.
  6. Je zal voor ITIL Practitioner studeren bij de beste training provider. Firebrand heeft het Q-For kwaliteitlabel, waarmee onze standaarden en professionaliteit op het gebied van training erkend worden. We hebben inmiddels 65.217 professionals getraind en gecertificeerd!
  7. Je gaat meer doen dan alleen de cursusstof van ITIL Practitioner bestuderen. We maken gebruik van laboratoria, case-studies en oefentests, om ervoor te zorgen dat jij jouw nieuwe kennis direct in jouw werkomgeving kan toepassen.

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Wereldwijd heeft Firebrand in haar 10-jarig bestaan al 65.217 studenten opgeleid! We hebben ze allemaal gevraagd onze versnelde opleidingen te evalueren. De laatste keer dat we onze resultaten analyseerden, bleek 96.57% ons te beoordelen als ‘boven verwachting’

"Excellent training by well qualified instructor."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (26/6/2017 t/m 27/6/2017)

"Great way of presenting and very patient teacher. Always tries to be as clear as possible and giving lots of understandable and real life examples, which makes it way more easy to understand the huge amount of content you get to learn in just two days. "
Dennis Hereman, Inter IKEA Systems B.V.. - ITIL® Foundation Certificering (2 Dagen) (26/6/2017 t/m 27/6/2017)

"Best way to get certified in the shortest possible time."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (31/10/2015 t/m 1/11/2015)

"Although the course consisted of only 3 people, it was still a good course. The instructor was very knowledgeable on the subject. Also supported group discussions. The course was good, it helped me consolidate all the ITIL knowledge I had learned over the years."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (30/1/2014 t/m 31/1/2014)

"Want to achieve your certifications quick and decent? Then you have to follow a course of Firebrand!"
Anoniem - ITIL® Foundation Certificering (2 Dagen) (2/9/2013 t/m 3/9/2013)

"A big amount of information has been brought to me in and understandable way on a very short time. I would recommend it."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (2/9/2013 t/m 3/9/2013)

"Straight forward - to the point with a clear and funny instructor. Recommended!"
Hampus Siroky. - ITIL® Foundation Certificering (2 Dagen) (26/6/2017 t/m 27/6/2017)

"Fun, friendly place with a vast array of information available as well as 24/7 services present."
Sam Clark, Computask. - ITIL® Foundation Certificering (2 Dagen) (5/10/2017 t/m 6/10/2017)

"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation Certificering (2 Dagen) (31/8/2017 t/m 1/9/2017)

"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation Certificering (2 Dagen) (31/8/2017 t/m 1/9/2017)

"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation Certificering (2 Dagen) (24/7/2017 t/m 25/7/2017)

"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation Certificering (2 Dagen) (3/4/2017 t/m 4/4/2017)

"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation Certificering (2 Dagen) (3/4/2017 t/m 4/4/2017)

"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation Certificering (2 Dagen) (6/2/2017 t/m 7/2/2017)

"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation Certificering (2 Dagen) (19/12/2016 t/m 20/12/2016)

"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation Certificering (2 Dagen) (6/10/2016 t/m 7/10/2016)

"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation Certificering (2 Dagen) (25/7/2016 t/m 26/7/2016)

"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation Certificering (2 Dagen) (11/7/2016 t/m 12/7/2016)

"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation Certificering (2 Dagen) (11/7/2016 t/m 12/7/2016)

"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation Certificering (2 Dagen) (2/6/2016 t/m 3/6/2016)

"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation Certificering (2 Dagen) (2/6/2016 t/m 3/6/2016)

"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation Certificering (2 Dagen) (18/4/2016 t/m 19/4/2016)

"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation Certificering (2 Dagen) (18/4/2016 t/m 19/4/2016)

"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation Certificering (2 Dagen) (18/4/2016 t/m 19/4/2016)

"Great instructor made the course exciting and easy to understand. "
Anoniem, EMC - ITIL® Foundation Certificering (2 Dagen)

"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation Certificering (2 Dagen) (4/4/2016 t/m 5/4/2016)

"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation Certificering (2 Dagen) (4/4/2016 t/m 5/4/2016)

"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation Certificering (2 Dagen) (4/4/2016 t/m 5/4/2016)

"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind. Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation Certificering (2 Dagen) (20/1/2016 t/m 21/1/2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anoniem, Implement Consulting Group - ITIL® Foundation Certificering (2 Dagen) (20/1/2016 t/m 21/1/2016)

"Very intense, good instructor."
Anoniem, Sony Mobile - ITIL® Foundation Certificering (2 Dagen) (23/11/2015 t/m 24/11/2015)

"Factbased and proffessional."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (23/11/2015 t/m 24/11/2015)

"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation Certificering (2 Dagen) (23/11/2015 t/m 24/11/2015)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation Certificering (2 Dagen) (19/11/2015 t/m 20/11/2015)

"Course was very intense"
Anoniem - ITIL® Foundation Certificering (2 Dagen) (19/11/2015 t/m 20/11/2015)

"Excellent. Im coming back for sure."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (19/11/2015 t/m 20/11/2015)

"Intense learning."
Troels Laursen, Legoland. - ITIL® Foundation Certificering (2 Dagen) (19/11/2015 t/m 20/11/2015)

"Professional, intense"
Kenneth Andersen . - ITIL® Foundation Certificering (2 Dagen) (19/11/2015 t/m 20/11/2015)

"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation Certificering (2 Dagen) (19/11/2015 t/m 20/11/2015)

"Enjoyed the experience and would recommend."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (5/11/2015 t/m 6/11/2015)

"Had fun, would go again."
S.L. - ITIL® Foundation Certificering (2 Dagen) (5/11/2015 t/m 6/11/2015)

"I enjoyed my time here, friendly people and the way the course was taught was sufficient."
K.O. - ITIL® Foundation Certificering (2 Dagen) (5/11/2015 t/m 6/11/2015)

"Great facilities with a great instructor who made learning fun and intense."
Alexander Nunes, Netstar Limited . - ITIL® Foundation Certificering (2 Dagen) (5/11/2015 t/m 6/11/2015)

"Great environment in which to learn."
Gail Forman, Indigo. - ITIL® V3 Intermediate Level: Service Lifecycle - Continual Service Improvement (2 Dagen) (27/10/2015 t/m 28/10/2015)

ITIL is the most widely accepted approach to IT service management in the world, providing you with a proven set of best practices. Now learn how to boost the effectiveness of ITIL within your business and get ITIL Practitioner certified twice as fast as traditional training.

On this accelerated two day ITIL Practitioner course, you’ll focus on Continual Service Improvement (CSI) - a fundamental lifecycle stage in ITIL - and prove you can apply ITIL concepts effectively in your organisation.

Boost ITIL in your business

Whereas ITIL Foundation introduces relevant ITIL concepts, the ITIL Practitioner certification will teach you how to adopt and adapt ITIL within your organisation.

You’ll also learn how to:

  • Leverage Continual Service Improvement to boost the benefit of ITIL
  • Improve ability of individuals to use ITIL in day-to-day roles
  • Use automation, real-time reporting and the cloud to improve service design and delivery
  • Make use of other frameworks – including Lean, DevOps, Agile and SIAM

The ITIL Practitioner has been developed to help you increase the value of ITIL within your business. On this accelerated course, you’ll sit the ITIL Practitioner exam onsite and get certified.

On this course, you will earn a total of 11 PMI PDUs for PMP certification maintenance, with the following subtotals:

  • Total: 11
  • Technical: 0.5
  • Strategic: 7.5
  • Leadership: 3

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1. Introduction

2. Concepts and definitions

  • Apply the concept of ‘adopt and adapt’ when using ITIL guidance in a given context
  • Analyse the importance of each element of the definition of a service when planning and implementing service improvements:
    • Customer
    • Value
    • Outcome
    • Cost
    • Risk

3. ITSM guiding principles

  • Apply the ITSM guiding principles in a given context when planning and implementing service improvements:
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

4. CSI approach

  • Describe the purpose and main outputs of each step of the CSI Approach
  • Use the CSI Approach tools and techniques successfully in a given specific context:
    • Orientation Worksheet
    • Benefits Realisation Review Template
    • CSI register
  • Apply the CSI approach to a given context, including a holistic view of the guiding principles and how the three critical competencies contribute to an improvement (Communication, Metrics & Measurement, OCM)

5. Critical competency - Using metrics and measurement Define critical success factors (CSFs) using a relevant hierarchical approach:

  • Define critical success factors (CSFs) using a relevant hierarchical approach:
    • ITIL Vision to measurement
    • Balanced scorecard
    • Organisation cascade
  • Determine key performance indicators (KPIs) to underpin a critical success factor
  • Analyse CSFs and KPIs in a given context to ensure that they are balanced between the four categories:
    • Technology, process, service
    • Progress compliance, effectiveness, efficiency
    • Leading, trailing
    • Inside-out, outside-in
  • Define a current state assessment in a given context:
    • Purpose
    • Scope
    • Assessment criteria
    • Required outputs
    • Available resources and skills
  • Design a report in a given context
  • Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

6. Critical competency - Communicating effectively

  • Explain the nature, value, importance and benefits of good communication
  • Explain communication principles:
    • Communication is a two way process
    • We’re communicating all the time
    • Timing and frequency matter
    • There is no single correct method
    • The message is in the medium
  • Explain the purpose and value of communication tools and techniques:
    • Workshop and meeting action plan
    • Meeting notes template
    • Use relevant communication tools and techniques to support improvement in a given context
    • Stakeholder communication plan
    • Business case
  • Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

7. Critical competency - Using organisation change management techniques

  • Explain the role and impact of OCM in successful improvement
  • Describe the purpose and value of OCM activities:
    • Create a sense of urgency
    • Manage stakeholders
    • Manage sponsors
    • Analyse training needs
  • Manage resistance to change
  • Use reinforcement to embed the change
  • Use relevant OCM tools and techniques to support improvement in a given context:
    • Sponsor diagram
    • Stakeholder analysis worksheet
    • Stakeholder map
    • RACI model authority matrix
  • Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

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You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • ITIL Practitioner exam

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To achieve the ITIL Practitioner certification, you must have passed the ITIL Foundation exam.

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Firebrand levert in een afleidingsvrije omgeving waardoor je je volledig kan focussen op de te bestuderen materie. We bespreken graag jouw technische achtergrond, ervaring en kwalificaties om vast te stellen of deze versnelde cursus voor jou geschikt is.

Belangstelling? Zie onze prijzen of bel ons op 024-8457770