ITIL V3 Intermediate Level: Service Lifecycle - Service Operation - Slechts 2 dagen

Zeven redenen waarom u met uw Service Lifecycle cursus voor Firebrand Training moet kiezen

  1. U zult in slechts 2 dagen Service Lifecycle gecertificeerd zijn. Met ons, zult u in recordtijd Service Lifecycle getraind zijn
  2. Onze Service Lifecycle cursus is all-inclusive. Een eenmalige contributie, bekostigt alle cursusmaterialen, examens, accommodaties en maaltijden. Geen verborgen prijstoeslagen
  3. Slaag de eerste keer voor Service Lifecycle of volg de training nogmaals. Dit is onze garantie. Wij zijn er zeker van dat u de eerste keer zult slagen voor uw Service Lifecycle cursus. Maar mocht dit niet het geval zijn, dan kunt u binnen het jaar terugkomen, en enkel voor de accommodatie en examens betalen. De rest is gratis
  4. U zult meer Service Lifecycle leren. Een dag met een traditionele training aanbieder, duurt over het algemeen van 9 uur 's ochtends tot 5 uur 's middags, met een lange lunchpauze. Met Firebrand Training kunt u rekenen op minstens 12 uur leren per dag, met uw instructeur
  5. U zult Service Lifecycle sneller beheersen. De kans bestaat, dat u een andere manier van leren heeft, dan uw omgeving. Wij combineren visuele, auditieve en tastbare leerstijlen, om u het lesmateriaal te leveren dat voor een sneller en gemakkelijker manier van leren zorgt
  6. U zult Service Lifecycle studeren met de beste. We hebben, met een record van drie maal het Institute of IT Training’s "Training Company of the Year" gewonnen. Naast het winnen van nog vele andere prijzen, hebben we 30,000 professional getraind en gecertificeerd, en we zijn partners met alle grote namen in deze tak van het bedrijfsleven
  7. U zult meer doen dan alleen Service Lifecycle cursusstof studeren. We maken gebruik van laboratoria, case-studies en oefentests, om ervoor te zorgen dat u uw nieuwe kennis in de werkomgeving kan toepassen. Onze instructeurs gebruiken demonstraties en hun eigen ervaringen om de dag interessant en boeiend te houden

Denkt u klaar te zijn voor de cursus? Neem een GRATIS oefentest om uw kennis vast te stellen!

Wanneer wilt u deelnemen aan een versnelde opleiding?

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Vul een GELDIG email adres en/of telefoonnummer in en u maakt kans op een hoge korting voor uw opleiding... Tevens krijgt u onze prijzen te zien!

We hebben meer dan 30.000 studenten in tien jaar getrained. We hebben ze allemaal gevraagd onze versnelde opleidingen te evalueren. De laatste keer dat we onze resultaten analyseerden, bleek 96.08% ons te beoordelen als ‘boven verwachting’

"The trainers, material and environment are second to none! Firebrand is always top of my list when considering certification. A first rate experience."
Jose Diaz-Salcedo, Reed Exhibitions.
ITIL Service Lifecycle (Stream 2) (6 Dagen) (5/9/2011 t/m 10/9/2011)

"Excellent facilities, creative and knowledgeable tutor."
Anon.
ITIL Service Lifecycle (Stream 1) (4 Dagen) (5/9/2011 t/m 8/9/2011)

"Loistava ohjaaja jolla oli hyvä huumorintaju"
Suzy Higgins.
ITIL Foundation Certificering (2 Dagen) (13/6/2011 t/m 14/6/2011)

"The trainers were very good and extremely helpful. It was an intense 10 days and very helpful. The experience exceeded my expectations and I would recommend the course. I would recommend the students read both the Service Support and Service Delivery books before the course starts. "
John Sevcik, Myself, Sevtek, SA.
ITIL Managers and Revision Certificering (10 Dagen) (7/1/2009 t/m 16/1/2009)

"Excellent tutor. He has reset the benchmark that I now expect from all future training. Witty anecdotes, mind joggers, and mind maps helped. Thank you. "
Raj Benning , Credit Suisse.
ITIL Foundation Certificering (2 Dagen) (21/2/2011 t/m 22/2/2011)

"Firebrand is the only company I could find in the world that offers this ITIL course in this format. It's a comprehensive course and well presented."
Pat Tynan, BearingPoint Inc.
ITIL Managers and Revision Certificering (10 Dagen) (9/4/2008 t/m 18/4/2008)

"Although the course is very intensive the methods, delivery and execution is designed to give you all the ammunition and knowledge to pass the exam as well as having a good understanding of the subject. So you leave with a certificate and good understanding of the subject, something that is not easily achieved normally but Firebrand makes it happen..."
Jetmir Sokoli, Reed Exhibitions.
ITIL Foundation Certificering (2 Dagen) (19/9/2011 t/m 20/9/2011)

"Hyvät koulutusmateriaalit, loistava ohjaaja, tilat joissa keskittyä, ja hämmästyttävän hyvä ajan käyttö jonka ansiosta tärkeää tietoa ei ohiteta."
L.S.
ITIL Foundation Certificering (2 Dagen) (13/6/2011 t/m 14/6/2011)

"A very well presented course, Enjoyed it "
M.R.
ITIL Foundation Certificering (2 Dagen) (30/1/2012 t/m 31/1/2012)

"Does what it says on the tin- get qualified quickly with minimum time off work"
N.A.
ITIL Service Lifecycle (Stream 1) (4 Dagen) (16/8/2010 t/m 19/8/2010)

Why you need to learn ITIL Service Lifecycle

ITIL is the framework for IT service delivery. ITIL V3 Intermediate Level: Service Lifecycle - Service Operation will teach you how to implement the ITIL (IT Infrastructure Library) process across your business. Understand the structure for evaluating changes to your IT department, and demonstrate return on investment.

You'll learn IT practices, tasks and procedures tailored to your organisation. You'll then be able to optimise your new strategy, through continuous improvement.

You'll pass this Service Lifecycle certification course 33% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

  • Increase customer satisfaction
  • Improve service availability and turnaround times
  • Improve time-to-market for your products

Build your own course

This certification course is worth three ITIL credits towards the ITIL® Expert qualification.

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

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Belangstelling? Zie onze prijzen of bel ons op 085 888 0622

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a more professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

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You'll learn:

  • The main principles and objectives of Service Operation
  • Organisational issues concerned with functions, groups, teams, departments & divisions
  • Achieving balance in Service Operations
  • Operational health, communication and documentation
  • Activities commonly performed in Service Operation
  • Improvement of operational activities
  • Implementation considerations
  • Managing change in Service Operations
  • Project management
  • Assessing and managing risk
  • Operational staff in design and transition
  • Planning and implementing service management technologies
  • Management skills:
    • Event Management
    • Incident Management
    • Request Fulfilment
    • Problem Management
    • Access Management

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You'll sit the following exam, which we guarantee you'll pass:

  • ITIL® Service Lifecycle – Service Operation

This exam is worth three ITIL credits towards the ITIL® Expert qualification.

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Belangstelling? Zie onze prijzen of bel ons op 085 888 0622

Provided for free on the course:

  • Official FOX-IT Courseware: ITILV3SL Service Operation
  • Official ITSMF Courseware: ITILV3SL Service Operation Key Element Guide (ISBN: 9780113311187)

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Belangstelling? Zie onze prijzen of bel ons op 085 888 0622

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

Relevant roles include: Release Manager, Security Administrator, Applications Support, IT Operations Manager, Database Administrator, Problem Manager, Service Desk and Incident Manager, Network Support, Security Manager

Belangstelling? Zie onze prijzen of bel ons op 085 888 0622