ITIL® V3 Intermediate Level: Service Capability - Operational Support and Analysis - Slechts 3 dagen

Zeven redenen waarom jij voor jouw ITIL Service cursus voor Firebrand kiest:

Bekijk deze video en zie waarom je met Firebrand geld en tijd bespaart

  1. Jij zal in slechts 3 dagen ITIL Service getrained zijn. Doordat onze cursussen residentieel zijn kunnen wij langere lesdagen aanbieden en zal je tijdens je verblijf volledig gefocust zijn op jouw cursus
  2. Onze ITIL Service cursus is all-inclusive. Cursusmaterialen, accommodatie en maaltijden zijn inbegrepen.
  3. Slaag de eerste keer voor ITIL Service of train gratis opnieuw. Vraag naar de voorwaarden van onze certificeringsgarantie bij onze Education Consultants.
  4. Je zal meer over ITIL Service leren. Waar opleidingen elders doorgaans van 9:00 tot 17:00 duren, kan je bij Firebrand Training rekenen op 12 uur training per dag!

  5. Je zal ITIL Service sneller beheersen. Doordat onze cursussen residentieel zijn word je in korte tijd ondergedompeld in de theorie. Hierdoor zal je volledig gefocust zijn op de cursus en zal je sneller de theorie en praktijk beheersen.
  6. Je zal voor ITIL Service studeren bij de beste training provider. Firebrand heeft het Q-For kwaliteitlabel, waarmee onze standaarden en professionaliteit op het gebied van training erkend worden. We hebben inmiddels 64.854 professionals getraind en gecertificeerd!
  7. Je gaat meer doen dan alleen de cursusstof van ITIL Service bestuderen. We maken gebruik van laboratoria, case-studies en oefentests, om ervoor te zorgen dat jij jouw nieuwe kennis direct in jouw werkomgeving kan toepassen.

Denk jij klaar te zijn voor deze opleiding? Doe een GRATIS oefentest om je kennis te testen!

Wanneer wilt u deelnemen aan een versnelde opleiding?

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22/5/2017 (Maandag)

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Wereldwijd heeft Firebrand in haar 10-jarig bestaan al 64.854 studenten opgeleid! We hebben ze allemaal gevraagd onze versnelde opleidingen te evalueren. De laatste keer dat we onze resultaten analyseerden, bleek 96.54% ons te beoordelen als ‘boven verwachting’

"Excellent training by well qualified instructor."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (26/6/2017 t/m 27/6/2017)

"Great way of presenting and very patient teacher. Always tries to be as clear as possible and giving lots of understandable and real life examples, which makes it way more easy to understand the huge amount of content you get to learn in just two days. "
Dennis Hereman, Inter IKEA Systems B.V.. - ITIL® Foundation Certificering (2 Dagen) (26/6/2017 t/m 27/6/2017)

"Best way to get certified in the shortest possible time."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (31/10/2015 t/m 1/11/2015)

"Although the course consisted of only 3 people, it was still a good course. The instructor was very knowledgeable on the subject. Also supported group discussions. The course was good, it helped me consolidate all the ITIL knowledge I had learned over the years."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (30/1/2014 t/m 31/1/2014)

"Want to achieve your certifications quick and decent? Then you have to follow a course of Firebrand!"
Anoniem - ITIL® Foundation Certificering (2 Dagen) (2/9/2013 t/m 3/9/2013)

"A big amount of information has been brought to me in and understandable way on a very short time. I would recommend it."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (2/9/2013 t/m 3/9/2013)

"Straight forward - to the point with a clear and funny instructor. Recommended!"
Hampus Siroky. - ITIL® Foundation Certificering (2 Dagen) (26/6/2017 t/m 27/6/2017)

"The course was well presented and provided great knowledge. "
Blair Ogilvie, Xenith. - ITIL® Foundation Certificering (2 Dagen) (31/8/2017 t/m 1/9/2017)

"Awesome teacher and great source of information."
Adrian Williams, Utilita. - ITIL® Foundation Certificering (2 Dagen) (31/8/2017 t/m 1/9/2017)

"Being on this course was amazing - it really has allowed me to understand that just because I am in IT, it doesn't always mean it is just about IT."
Abdo Elharam, Sun Branding Solutiopns. - ITIL® Foundation Certificering (2 Dagen) (24/7/2017 t/m 25/7/2017)

"Had a great time at Firebrand as per usual. Staff are friendly and professional. Teaching is engaging and delivered well. "
Mary Campbell, Bucks new university . - ITIL® Foundation Certificering (2 Dagen) (3/4/2017 t/m 4/4/2017)

"I found that I was able to learn a lot about ITIL in the 2-day course. The instructor explained ITIL in ways that made it relatable to real life situations which helped my learning."
C.R. - ITIL® Foundation Certificering (2 Dagen) (3/4/2017 t/m 4/4/2017)

"Intense course, well taught and explained to a wide spectrum of students in terms of experience and background knowledge."
Sam Clamp, Countrywide. - ITIL® Foundation Certificering (2 Dagen) (6/2/2017 t/m 7/2/2017)

"Innovative and eye-opening experience. Amazing teaching schedule and top covering"
Ross Hibbert-Storm. - ITIL® Foundation Certificering (2 Dagen) (19/12/2016 t/m 20/12/2016)

"Brilliant as always!"
Mohammed Abdul Shahed, Computer-Eyez. - ITIL® Foundation Certificering (2 Dagen) (6/10/2016 t/m 7/10/2016)

"Training was very good, instructor very informative, friendly and engaging."
Sean McCann, Felinesoft. - ITIL® Foundation Certificering (2 Dagen) (25/7/2016 t/m 26/7/2016)

"I found it very helpful in making me focus on studying without to many distractions."
W.O.. - ITIL® Foundation Certificering (2 Dagen) (11/7/2016 t/m 12/7/2016)

"Great way of compressing and focusing your training efforts, in any organisation."
Olav Fahlander, SwCG, Swedish Consulting Group AB. - ITIL® Foundation Certificering (2 Dagen) (11/7/2016 t/m 12/7/2016)

"Course instructor was fantastic, made the content interactive and enjoyable."
Thomas Convey, National Grid. - ITIL® Foundation Certificering (2 Dagen) (2/6/2016 t/m 3/6/2016)

"Great training delivered in a shorter than normal timescale but still delivering all the required content. The trainer was extremely knowledgeable on the subject and helped me understand ITIL."
Tim Headicar, Foursys Ltd. - ITIL® Foundation Certificering (2 Dagen) (2/6/2016 t/m 3/6/2016)

"I had a very good experience with this Firebrand Training Course. Facilities good, nice food and course instructor."
Hans Mossige, Unemployeed. - ITIL® Foundation Certificering (2 Dagen) (18/4/2016 t/m 19/4/2016)

"Intense, but meaningfull"
Dan Nielsen. - ITIL® Foundation Certificering (2 Dagen) (18/4/2016 t/m 19/4/2016)

"Intensive and accurate training, delivering the needed information in a good way"
M.G. - ITIL® Foundation Certificering (2 Dagen) (18/4/2016 t/m 19/4/2016)

"Great instructor made the course exciting and easy to understand. "
Anoniem, EMC - ITIL® Foundation Certificering (2 Dagen)

"Very thorough training and highlighted key learning strategies."
Jake Huebner, Intelisense IT. - ITIL® Foundation Certificering (2 Dagen) (4/4/2016 t/m 5/4/2016)

"Good course that provides a high level view of ITIL and learned a lot in a short amount of time."
Jamie Robinson, Intelisense IT . - ITIL® Foundation Certificering (2 Dagen) (4/4/2016 t/m 5/4/2016)

"There's a lot of information to take in over a two or three day course....but the benefits and outcome is worth it."
David Cleaver. - ITIL® Foundation Certificering (2 Dagen) (4/4/2016 t/m 5/4/2016)

"I was very accepting into the community and loved the people and environment."
Alasdair Corton, Avalon IT. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"It has been a very enjoyable and informative stay. Both my instructor and all staff have been very helpful and kind. Also, even though the course is quite intense, I felt as though I have been able to cope very well. "
Muhammad Khan, Jolly IT Solutions. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"Full on and very intense"
Mark McGowan, Ossur UK Ltd. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"I was very satisfied with my training."
Ross Wilson, Videojet Technologies. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"Very intense course with lots of information to take in in such a short space but worth the effort to get qualified quickly."
Matthew Thomas, AllPay. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"Our trainer was absolutely brilliant. He knew what he was talking about and explained it in a fun way we could understand. Already thinking of doing the practitioner course."
Jason Powell, Operational Risk data eXchange. - ITIL® Foundation Certificering (2 Dagen) (8/2/2016 t/m 9/2/2016)

"Great location, good instructor."
Lasse Hansen. - ITIL® Foundation Certificering (2 Dagen) (20/1/2016 t/m 21/1/2016)

"Besides the training material, which could have included more instructions, examples, and an overview of all the processes and services I learned a lot. Good instructor."
Anoniem, Implement Consulting Group - ITIL® Foundation Certificering (2 Dagen) (20/1/2016 t/m 21/1/2016)

"Very intense, good instructor."
Anoniem, Sony Mobile - ITIL® Foundation Certificering (2 Dagen) (23/11/2015 t/m 24/11/2015)

"Factbased and proffessional."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (23/11/2015 t/m 24/11/2015)

"Nice course in a high tempo."
Ola Vannerberg , Unemployed. - ITIL® Foundation Certificering (2 Dagen) (23/11/2015 t/m 24/11/2015)

"Not just about passing an exam but also learning what it is about. Great teacher and great making in an concentrated and efficient environment."
Kristina Svendsen . - ITIL® Foundation Certificering (2 Dagen) (19/11/2015 t/m 20/11/2015)

"Course was very intense"
Anoniem - ITIL® Foundation Certificering (2 Dagen) (19/11/2015 t/m 20/11/2015)

"Excellent. Im coming back for sure."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (19/11/2015 t/m 20/11/2015)

"Intense learning."
Troels Laursen, Legoland. - ITIL® Foundation Certificering (2 Dagen) (19/11/2015 t/m 20/11/2015)

"Professional, intense"
Kenneth Andersen . - ITIL® Foundation Certificering (2 Dagen) (19/11/2015 t/m 20/11/2015)

"Thanks for a great course with a fantastic stay and instructor."
Kenni Diabelez, Legoland. - ITIL® Foundation Certificering (2 Dagen) (19/11/2015 t/m 20/11/2015)

"Enjoyed the experience and would recommend."
Anoniem - ITIL® Foundation Certificering (2 Dagen) (5/11/2015 t/m 6/11/2015)

"Had fun, would go again."
S.L. - ITIL® Foundation Certificering (2 Dagen) (5/11/2015 t/m 6/11/2015)

"I enjoyed my time here, friendly people and the way the course was taught was sufficient."
K.O. - ITIL® Foundation Certificering (2 Dagen) (5/11/2015 t/m 6/11/2015)

"Great facilities with a great instructor who made learning fun and intense."
Alexander Nunes, Netstar Limited . - ITIL® Foundation Certificering (2 Dagen) (5/11/2015 t/m 6/11/2015)

"Great environment in which to learn."
Gail Forman, Indigo. - ITIL® V3 Intermediate Level: Service Lifecycle - Continual Service Improvement (2 Dagen) (27/10/2015 t/m 28/10/2015)

"Development and benefits to attending this course are second to none. Impressed every time!"
Martin Palmer, N/A. - ITIL® V3 Intermediate Level: Service Lifecycle - Service Strategy (2 Dagen) (19/10/2015 t/m 20/10/2015)

Why you need to learn ITIL Service Capability

ITIL is the framework for IT service delivery. If your organisation is implementing ITIL (IT Infrastructure Library®), it's time to learn how to deliver this IT service. Including the relevant IT practices, tasks and procedures tailored to your organisation.

You'll pass this ITIL V3 Intermediate Level: Service Capability - Operational Support and Analysis certification course 20% faster than traditional training. Plus the course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Your training consultant will help you:

  • Increase customer satisfaction
  • Improve service availability and turnaround times
  • Improve time-to-market for your products

Build your own course

This certification course is worth four ITIL credits towards the ITIL® Expert qualification.

We run more than ten ITIL courses, including Foundation, Service Capability, Service Lifecycle and Managing Across the Lifecycle. You can build your own ITIL course, based on your specific requirements. Speak to us to see how you can learn ITIL at twice the speed.

ITIL® and IT Infrastructure Library® are Registered Trade Marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

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Belangstelling? Zie onze prijzen of bel ons op 024-8457770

The ITIL process and certification will provide you with a systematic approach to IT management. Adopting its guidance will improve your:

  • IT services through best practice, standards and guidance
  • Customer satisfaction, through a more professional approach to service delivery
  • Productivity
  • Use of skills and experience
  • Operating efficiencies
  • Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

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You'll learn:

  • Service Management as a practice
  • Service Operation principles
  • Operational Support and Analysis processes
  • Incident Management - bring services back to normal as soon as possible
  • Tools that employees can use to improve productivity and quality
  • How to prevent problems, eliminate recurring incidents and minimise the impact of incidents that cannot be prevented
  • Access Management – managing rights and privileges of users relating to services
  • An understanding of operational involvement in processes from the other Lifecycle phases: Change Management, Configuration Management, Release and Deployment Management, Capacity Management, Availability Management and Knowledge Management, and Financial Management
  • Common Service Operation activities
  • Functions within Service Operation:
    • IT Operations Management
    • Application Management
    • Technical Management
  • Service Operations and Support Service Operation roles and responsibilities
  • Technology and implementation considerations
  • Challenges, success factors and risks

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You'll sit the following exam:

  • ITIL® Service Capability – Operational Support & Analysis

This exam is worth four ITIL credits towards the ITIL® Expert qualification.

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Belangstelling? Zie onze prijzen of bel ons op 024-8457770

Included:

  • Official Thynk courseware: Operational Support and Analysis

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Belangstelling? Zie onze prijzen of bel ons op 024-8457770

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT, and related work experience of at least two years.

Relevant roles include: Configuration Manager, Availability Manager, Applications Support, IT Operations Manager, Network Control and Operation, Database Administrator, Problem Manager, Network Support.

Weet je niet zeker of je voldoet aan de vereisten?

Firebrand levert in een afleidingsvrije omgeving waardoor je je volledig kan focussen op de te bestuderen materie. We bespreken graag jouw technische achtergrond, ervaring en kwalificaties om vast te stellen of deze versnelde cursus voor jou geschikt is.

Belangstelling? Zie onze prijzen of bel ons op 024-8457770