ITIL V3 Managers Bridge - Slechts 4 dagen
Zeven redenen waarom u met uw ITIL V3 Manager cursus voor Firebrand Training moet kiezen
- U zult in slechts 4 dagen ITIL V3 Manager gecertificeerd zijn. Met ons, zult u in recordtijd ITIL V3 Manager getraind zijn
- Onze ITIL V3 Manager cursus is all-inclusive. Een eenmalige contributie, bekostigt alle cursusmaterialen, accommodaties en maaltijden. Geen verborgen prijstoeslagen
- U zult meer ITIL V3 Manager leren. Een dag met een traditionele training aanbieder, duurt over het algemeen van 9 uur 's ochtends tot 5 uur 's middags, met een lange lunchpauze. Met Firebrand Training kunt u rekenen op minstens 12 uur leren per dag, met uw instructeur
- U zult ITIL V3 Manager sneller beheersen. De kans bestaat, dat u een andere manier van leren heeft, dan uw omgeving. Wij combineren visuele, auditieve en tastbare leerstijlen, om u het lesmateriaal te leveren dat voor een sneller en gemakkelijker manier van leren zorgt
- U zult ITIL V3 Manager studeren met de beste. We hebben, met een record van drie maal het Institute of IT Training’s "Training Company of the Year" gewonnen. Naast het winnen van nog vele andere prijzen, hebben we 30,000 professional getraind en gecertificeerd, en we zijn partners met alle grote namen in deze tak van het bedrijfsleven
- U zult meer doen dan alleen ITIL V3 Manager cursusstof studeren. We maken gebruik van laboratoria, case-studies en oefentests, om ervoor te zorgen dat u uw nieuwe kennis in de werkomgeving kan toepassen. Onze instructeurs gebruiken demonstraties en hun eigen ervaringen om de dag interessant en boeiend te houden
Denkt u klaar te zijn voor de cursus? Neem een GRATIS oefentest om uw kennis vast te stellen!
Wanneer wilt u deelnemen aan een versnelde opleiding?
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Start datum |
Eind datum |
Status |
Locatie |
Nu boeken |
|---|---|---|---|---|
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20/2/2012 (Maandag) |
23/2/2012 (Donderdag) |
Beëindigde cursus |
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25/6/2012 (Maandag) |
28/6/2012 (Donderdag) |
Wachtlijst |
Landelijk |
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6/8/2012 (Maandag) |
9/8/2012 (Donderdag) |
Beperkte beschikbaarheid |
Landelijk |
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17/9/2012 (Maandag) |
20/9/2012 (Donderdag) |
Open |
Landelijk |
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29/10/2012 (Maandag) |
1/11/2012 (Donderdag) |
Open |
Landelijk |
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10/12/2012 (Maandag) |
13/12/2012 (Donderdag) |
Open |
Landelijk |
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Vul een GELDIG email adres en/of telefoonnummer in en u maakt kans op een hoge korting voor uw opleiding... Tevens krijgt u onze prijzen te zien!
We hebben meer dan 30.000 studenten in tien jaar getrained. We hebben ze allemaal gevraagd onze versnelde opleidingen te evalueren. De laatste keer dat we onze resultaten analyseerden, bleek 96.08% ons te beoordelen als ‘boven verwachting’
"Loistava ohjaaja jolla oli hyvä huumorintaju"
Suzy Higgins.
ITIL Foundation Certificering (2 Dagen) (13/6/2011 t/m 14/6/2011)
"A strangely efficient way of learning, the ITIL course allowed me to take away some quick wins and strong foundations to build on long term."
B.S.
ITIL Foundation Certificering (2 Dagen) (26/7/2010 t/m 27/7/2010)
"2. päivä oli rankka ja koin että tieto tulvii yli - yhteenveto ja mind mapping olivat todella hyödyllisiä."
Peter Doherty .
ITIL Foundation Certificering (2 Dagen) (21/2/2011 t/m 22/2/2011)
"A great way to get fast qualification for ITILV3 modules but candidates must prepare suitably before hand to get maximum benefit."
Mike Woodall.
ITIL Service Lifecycle (Stream 2) (6 Dagen) (12/3/2010 t/m 17/3/2010)
"Firebrand's full immersion learning technique helps the student focus and consequently have a better chance of retaining knowledge and ultimately pass examinations. DeltaRail has utilised Firebrand's services over the years for a range of IT-related certifications and all of my team are happy with the service provided."
Gavin Harris, DeltaRail Group Ltd.
ITIL Service Lifecycle (Stream 2) (6 Dagen) (5/9/2011 t/m 10/9/2011)
"Intense. Focused. Highly detailed learning. Committed.
If you are able to withstand these great forces to get your required certification, Firebrand Training is the place you need to be.
You will not think of anything else during your time there but your certification, Trust Me."
Edmund Ottieno.
ITIL Foundation Certificering (2 Dagen) (7/11/2011 t/m 8/11/2011)
"Firebrand offers an environment that promotes uninterrupted yet accelerated learning. It takes you away from your every day life and gives you the oppertunity to really focus on what you are here for - to enhance your capabilities."
Andrew Prentice, Damovo UK Ltd.
ITIL Service Capability (Stream 2) (8 Dagen) (9/5/2011 t/m 16/5/2011)
"Covered lots in short space of time - good first hand experience by trainer. High level of particpation from trainees, gain from experience of those around you. Focus on the training without outside distractions.
Accomodation and food both good
"
Anon.
ITIL Service Lifecycle (Stream 2) (6 Dagen) (6/6/2011 t/m 11/6/2011)
"An extremely professional effort with everyone aligned to achieving excellent results.
A big thanks to all."
Will Lunn, soveriegn group.
ITIL Service Lifecycle (Stream 1) (4 Dagen) (8/3/2010 t/m 11/3/2010)
"The ITIL Foundation course was hard work but very effective in achieving my learning goals. As well as preparing for the exam I also gained a clear insight into the subject which I will use in my day to day work."
Peter Morris.
ITIL Foundation Certificering (2 Dagen) (14/6/2010 t/m 15/6/2010)
Note: The ITIL V3 Managers Bridge exam has been discontinued. You will learn the curriculum on this course, but not gain a certification.
The Information Technology Infrastructure Library (ITIL) is a customizable framework of good practices designed to promote quality computing services in the information technology (IT) sector. As an IT Service Management (ITSM) framework, ITIL provides a systematic approach to the provisioning and management of IT services, from inception through design, implementation, operation and continual improvement. The processes identified and described within ITIL are supplier and platform independent and apply to all aspects of IT infrastructure. Since the mid 1990s, ITIL has been generally considered a de facto international standard for IT Service Management.
The ITIL Managers Bridge certification is aimed at individuals who already hold the Manager's Certificate in IT Service Management at an earlier ITIL version, who wish to obtain the ITIL Expert in IT Service Management, thereby demonstrating their knowledge of ITIL V3.
This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management and the ITIL Expert in IT Service Management.
Belangstelling? Zie onze prijzen of bel ons op 085 888 0622
Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL V2-V3 Managers Bridge Training Course provides a systematic and professional approach to the management of IT service provision and leads to the ITIL Version 3 Expert Diploma.
Adopting its guidance can provide benefits such as:
- Improved IT services through the use of proven best practice processes
- Improved customer satisfaction through a more professional approach to service delivery
- Standards and guidance
- Improved productivity
- Improved use of skills and experience
Certification provides companies with skilled employees, leading to:
- Maximized efficiencies in recruiting, hiring, training and promoting employees
- Operational improvements and greater efficiencies organization-wide
- Reducing costs through the greater efficiencies
- Improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
- Increased productivity as certified professionals are able to perform at Accepted industry standards
Who should earn an ITIL Version 3 Expert Diploma?
An ITIL V2-V3 Managers Bridge Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management. This course leads to the ITIL Version 3 Expert Diploma which demonstrates to the world that you have achieved the current pinnacle of ITIL expertise.
ITIL is aimed at:
- IT service providers
- IT directors and managers
- CIOs
It will also benefit:
- Business managers
- Customers & end-users involved in building good relationships with their IT service providers
- Plus any organisation that depends on IT Services
The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.
The delegate has ample opportunity during this course to undertake assignments and sample exam questions to prepare them for the examination held on the afternoon of the last day.
Belangstelling? Zie onze prijzen of bel ons op 085 888 0622
Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.
Course Materials
Students attending this blended-learning program will receive a robust set of course materials that caters to each of the three primary individual learning-intake styles (auditory, visual, and kinaesthetic-tactual) - critical for a successful accelerated learning experience.
Daily lectures, practical assignments and instructor driven discussions are supplemented by a combination of:
- Accredited Program Courseware - developed to address the unique demands of accelerated learners
Module Description
The ITIL Version 2 – 3 Managers Bridge provides the delegate with an introduction and detailed description of the Lifecycle approach to IT Service Management. It commences with an introduction to the lifecycle then leads the delegate through each of the lifecycle phases:
- Service Strategy
- Service Transition
- Service Design
- Service Operation
- Continual Service Improvement
This course also provides the delegate with an appreciation of the differences between the two versions and the processes and functions that have been added to the curriculum.
Time Table
- Introduction
- Service Mgt as a practice
- Service Lifecycle
- Homework
- Service Strategy
- Lunch
- Exercises
- Service Design (1)
- Exercises
- Homework
- Review
- Service Design (2)
- Exercises
- Service Transition (1)
- Lunch
- Exercises
- Service Transition (2)
- Exercises
- Homework
- Review
- Service Operation (1)
- Exercise
- Lunch
- Service Operation (2)
- Exercise
- Continual Service Improvement (1)
- Homework
- Review
- Continual Service Improvement (2)
- Exercise
- Lunch
- Technology and Architecture
- Revision
- Exam
Detail
Service Mgt as a practice
The purpose of this unit is to enable the candidate fully understand the value of ITSM Good Practice and to be capable of defining and describing a Service and the concept of Service Management as a practice.
Service Lifecycle
The purpose of this unit is to help the candidate to fully understand the Service Lifecycle and explain the objectives and business value for each phase in the lifecycle.
Service Strategy
The purpose of Service Strategy is to help organisations think and act in a strategic manner. The achievement of strategic goals or objectives requires the use of strategic assets and the guidance shows how to transform service management into a strategic asset.
Service Design
The purpose of Service Design is to ensure that for new or changed services, to be introduced into the live environment, that the resulting service will meet the business requirements. A holistic approach is taken to design to ensure that both current and future requirements are met. Therefore Service Design is not done in isolation and impact, costs and timescales are also considered in the overall design. All functional, operational and managerial aspects are considered from the outset.
Service Transition
The purpose of Service Transition is to set customer expectations on when the service will be available, what it will contain and coordinate training of the users if required. It also enables the business change project or customer to integrate a release into their business processes and services and to reduce variations in the predicted and actual performance of the transitioned services and ensure that the service can be used in accordance with the requirements and constraints.
Service Operation
The strategic objectives are realised in the Service Operation lifecycle phase. Service Operation will deliver and manage the services ensuring robust end to end operational practices are in place. This lifecycle phase is responsible for the management of technology in order to provide responsive and stable services.
Continual Service Improvement
The purpose and goals of Continual Service Improvement (CSI) are to continually review, analyse and make recommendations on improvement opportunities in each lifecycle phase:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
In addition, CSI needs to review and analyse Service Level Achievements and identify and implement individual activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes.
As a result, the organisation will improve cost effectiveness of delivering IT services without sacrificing customer satisfaction and ensure applicable quality management methods are used to support continual improvement activities.
Belangstelling? Zie onze prijzen of bel ons op 085 888 0622
Note: The ITIL V3 Managers Bridge exam has been discontinued. You will learn the curriculum on this course, but not gain a certification.
Belangstelling? Zie onze prijzen of bel ons op 085 888 0622
Official FOX-IT Courseware
- ITILV3SL Service Strategy Courseware
- ITILV3SL Service Design Courseware
- ITILV3SL Service Transition Courseware
- ITILV3SL Service Operation Courseware
- ITILV3SL Continual Service Improvement Courseware
Official ITSMF Courseware
- ITILV3SL Service Strategy Key Element Guide ISBN: 9780113311194
- ITILV3SL Service Design Key Element Guide Official ISBN: 9780113311200
- ITILV3SL Service Transition Key Element Guide ISBN: 9780113311217
- ITILV3SL Service Operation Key Element Guide ISBN: 9780113311187
- ITILV3SL Continual Service Improvement Key Element Guide ISBN: 9780113311224
Belangstelling? Zie onze prijzen of bel ons op 085 888 0622
This qualification is ONLY available to candidates who already hold the Manager’s Certificate in IT Service Management (Version 1 or Version 2). The examination has been written on the basis that in preparing for the examination all candidates will have attended an accredited training course and will have read the ITIL Service Lifecycle Practices core guidance which includes:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Introduction to the Service Lifecycle (Optional but recommended)
Students who are successful in the accelerated Certification course should also possess:
- 6-24 months of experience in an IT Service Management environment
- Responsibility for taking substantial technical decisions affecting the support or delivery of IT services
- The ability to communicate effectively with managers, subordinates, colleagues, users and customers at all levels of seniority
Belangstelling? Zie onze prijzen of bel ons op 085 888 0622
Neem contact op met ons, 085 888 0622 of mail naar info@firebrandtraining.nl
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